Processing time

  • We aim to ship your order within 3-5 business days of receipt and are dedicated to ensuring your complete satisfaction with your shopping experience.
  • Please note that during high order volumes, holidays, or sales events, processing times may be longer. If you need any assistance, feel free to contact us at thi000ngd@gmail.com.

Where is my package?

  • After your item(s) are shipped, you can track your order anytime using the link in your shipping confirmation email.
  • Please allow 24-48 hours for the tracking information to update once your item has been dispatched.
  • If you have any questions, don’t hesitate to email us at thi000ngd@gmail.com.

Delivery

  • Our warehouse team strives to dispatch your order within one working day. Standard delivery via Royal Mail typically takes 3-5 working days, though it can sometimes take up to 10 days. If you have concerns about your order, please don’t hesitate to contact our customer service team via email. For larger or higher-value items, we may upgrade your delivery to a courier service.
  • If you have any questions, our friendly customer service team is here to help!